The Art of Hospitality: Lessons from a Guest Experience Expert
October 21 @ 12:00 pm - 1:00 pm
The holiday travel season is almost here, and it’s the perfect time to focus on what sets exceptional hosts apart. Join guest experience expert Durk Johnson for a practical look at the strategies, systems, and personal touches that turn ordinary stays into memorable ones. You’ll learn how top hosts earn five-star reviews, create standout experiences without adding cost, and turn first-time guests into repeat bookings. WHCA’s Sean Reid will emcee and join Durk for live Q&A.
📅 October 21 | Noon PT